Question 1

What's your service area?

Accepted Answer

Bruner HQ on a 75-mile radius — 26 cities across 12 Ozark counties: Douglas, Wright, Texas, Webster, Christian, Pulaski, Laclede, Greene, Taney, Polk, Howell, and Dallas.

Question 2

Are you insured?

Accepted Answer

Yes — registered as Buchanan Dirtworks LLC with the Missouri Secretary of State and fully insured for general liability, equipment, and workers' compensation. Certificate of insurance available on request. (Missouri does not issue a statewide general contractor license.)

Question 3

How do you price?

Accepted Answer

Most jobs are quoted as a written, not-to-exceed flat rate after we walk the property. Smaller jobs may be hourly with a stated cap. You never get a surprise invoice.

Question 4

Do you require a deposit?

Accepted Answer

On jobs over $5,000 we typically ask for 30% to mobilize, with progress payments tied to milestones. Smaller jobs are net-on-completion.

Question 5

How fast can you start?

Accepted Answer

Typical lead time is 2–4 weeks in spring and fall, faster in winter, longer in mid-summer. Emergencies (washed-out drives, failed dams) we try to fit in within the week.

Question 6

Will you give a written estimate?

Accepted Answer

Yes — every quote is itemized in writing, valid for 30 days, with scope, schedule, and exclusions spelled out.

Question 7

Do you work in winter?

Accepted Answer

Yes, as long as the ground isn't frozen solid. Winter is great for clearing and rough grading.

Question 8

Can you handle the permits?

Accepted Answer

Permit requirements vary by county, utility, and Missouri DNR rules — especially near streams or for larger ponds. We help you confirm what's needed and make the calls to the county clerk and DNR before we dig. For larger pond or commercial work, you'll typically still need to sign the permit application as the property owner.

Question 9

What about asbestos in old structures?

Accepted Answer

We don't perform asbestos abatement. If we suspect it during demolition, we pause and bring in a licensed abatement contractor.

Question 10

Do you do paving?

Accepted Answer

We do the dirt and rock side. We work alongside paving contractors we trust if you want asphalt or concrete on top.

Question 11

Will I deal with you or a crew foreman?

Accepted Answer

Christian Buchanan, the owner, runs every job. He's your point of contact from the first call through final invoice.

Question 12

How do you protect my property?

Accepted Answer

We lay mats on soft ground, drive only on agreed-on routes, fence off pet areas if needed, and re-grade and re-seed any areas we tear up beyond the work zone.

Question 13

What about the neighbors?

Accepted Answer

On any job near a property line we walk the line with the neighbor before we start, and we don't cross it without their written OK.

Question 14

Do you haul off debris?

Accepted Answer

Yes — we have our own dump trucks and disposal accounts at local landfills and metal recyclers.

Question 15

Can you do small jobs?

Accepted Answer

Yes. Half-day Bobcat work, single-load gravel deliveries, fence-line cleanup — we'll do them, especially in winter or as part of a larger project.

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